Wednesday, June 26, 2019

Avoid the Complacency Trap Using Four Important Concepts

As an individual contributor, you must not become complacent in your role. This applies whether you're an engineer, a manager, a scientist, or a financial specialist. You must stay vigilant during your job, so you do not become lax in completing your tasks. This becomes more important as you gain more responsibilities in your career. I share four concepts on how you stay active in your current role, and you can apply my advice throughout your life.

Keep a Daily Journal and Review it

I remember reading that Ashton Kutcher keeps a daily journal. He writes in it first thing in the morning before he opens his email. This allows him to focus on what he needs to get done before others' requests distract him. Why does this apply to steering clear of complacency? When you write your first thoughts, focus on how you truly feel today followed by the first three things you must get done today. Aside from increasing your productivity through increased focus, you can gauge your mindset. Ask yourself questions like

  • Do I feel bored in my job? Not just at this moment, but in general.
  • Have I completed all my major tasks?
  • Do I feel uncomfortable speaking with my peers? With my managers?
  • Would I rather be doing something else? Be somewhere else?
We all have bad days. Days when we have little to do, or we would rather be at the beach, the park, home, and so forth. This drives an important point about keeping journals: You must review your past notes regularly. How else would you know if your behavior becomes regular if you do not review your notes. Perhaps you are bored with little to do every now and then. However, what if this situation drags on for a week? A month? Longer? This becomes complacency at its core, and it could be dangerous for your career. Suppose your company performs poorly. The company leadership will look to trim its staff, and they will look towards people who either perform poorly, contribute little to the corporate strategy, or both. If you do not correct your lack of work, your manager might show up in your cubicle with this feared speech: "I need to speak with you. Please come to my office." You might not like what he has to say, as it could be an introduction to your layoff.

Look, your career prospects need not be gloomy. The purpose of writing a daily journal and reviewing it is to help you course correct. You learn patterns that could derail your current job, and you take actions to change your behavior. Behavior modification demands persistence and daily due-diligence. It sounds daunting and difficult, yet you are not alone. This brings us to my second concept below.

Speak to your managers about your concerns

Do not wait until your yearly review to speak to your managers. By then, they might have no clue who you are. They probably don't know what you do for the company. Instead, make regular face-to-face meetings with them. I say managers in plural for a reason: You might regularly interact with multiple managers whether they are your first line manager or program managers. I suggest that you make monthly one-on-one appointments with them. If you feel or have been told you perform poorly, schedule meetings more frequently. You must get into a regular business rhythm, so your managers can give you proper and updated feedback.

You don't feel comfortable meeting with your manager? Find a mentor and meet with them. Your mentor can give you advice on how you can approach your managers. In rare cases, your mentor can approach your manager for you. However, I would advice against asking your manager to do this. It puts them in uncomfortable positions. Besides, you must learn how to approach your managers. You will get comfortable speaking with them as you develop a regular meeting rhythm. You will build trust with your managers over time. This will help you tell them what concerns you about your career path.


Glenn Llopis at Forbes Magazine notes that "your performance at work begins to wane when your voice is not heard.  Speaking-up fuels discussion, ideation and group-think." Times exist when you should speak up, and you will need practice on what you should say. This assumes that you have not developed a habit of speaking your mind. Remember, be respectful when speaking with your managers. State your situation honestly, and offer your managers solutions to help them help you improve your job. They will respond positively to this request.


If you find your role unchallenging or lacking in things to do, your managers will gladly help you find more work. Of course, you might have other concerns outside of your job's tasks. Perhaps you feel your job has become too easy, or you you're coasting through your work. You might have issues dealing with coworkers. You might realize that your current position is not what you thought it would be. In all of these cases, speak with your managers. They can help you make the most out of your current position, so you can have an exciting and fulfilling career. Of course, they're not the only people you should speak with.

Meet with your peers / team members

Feedback can be difficult to receive and to give. Few people enjoy receiving critical feedback, and many people feel uncomfortable giving criticism. (OK, there are a few people out there who give criticism no matter what. I would like to assume these people are few, far, and in between.) I have an important point: The longer you work with a team, the better they get to know you. You shouldn't wait for your coworkers to give you feedback. You should ask them for it and make them feel comfortable. Be candid in noting your concerns, as you have a genuine interest in continuous improvement. Remember, this will help improve your career in the long run. It might hurt at first, yet you can reflect on why their feedback stings.

Why should you speak to your peers about your job concerns? For one thing, it will help build trust. Especially if you are the team lead, you develop your team's trust by speaking with them daily. A leader who retreats to a cave (office) does not lead. At first, you might feel like you're micromanaging your team. If you feel this way, and you think your team might share that opinion, you explain to them your intentions for speaking to them often. For example, you have genuine concerns that you are not doing your job to the best of your abilities, and you want to make sure that your team and you are on the same page. Remind your team, and yourself, that this is not personal. You reach out to them because you want to maximize your and your team's productivity.

Created with Canva: By showing your vulnerabilities to your team, you show them that you're human
By showing your vulnerabilities to your team, you show them that you're human

There exist other reasons for speaking with your coworkers regularly. For instance, Patrick Bosworth (Founder & CEO Leadership Choice) notes that clear communication in the workforce gives "Improved connection between co-workers for a more positive and satisfying work environment," and builds "better relationship with managers and leaders." By regularly and clearly communicating with your team, you show them that you care about their work. They share your company's mission. Do not retreat into shyness. Get to know them. Let them get to know you. They will let you know when you begin to slack off, and that will keep your career moving in positive direction.

Of course, you should not forget regular staff meetings. I'll discuss that avenue next.

Regularly Attend Staff Meetings

You will find it acceptable to skip all sorts of meetings throughout your career. I've been to meetings that were disorganized, off-topic, and complete waste of my time. However, I make a point to attend regularly scheduled staff meetings. Why should you attend staff meetings? Your managers provide you with information relevant to your job. Monthly staff meetings exist for managers to share with their staff project updates, opportunities within the company, staff awards, and staff promotions. Some managers ask their staff members in attendance to provide short status updates. If you skip staff meetings, you will miss out on these opportunities.

There are several types of staff meetings. I've already discussed the first line manager's meeting above, others include:
  • Project / Program 
  • Senior Leadership 
  • Executive
Project and program meetings will focus on the current project. Senior leadership meetings focus on issues relating to that leader's team. The higher the leader's responsibility (say: Senior Manager versus Director), the more general the meeting becomes. The executive meeting focuses at the division or company level. You would want to attend these meetings, so you can get a sense of what goes on within your company. You might learn of opportunities outside of your immediate organization. This would be beneficial if you've become complacent in your career because your job no longer challenges you. Perhaps you feel the time is right for a promotion. Although you could look for jobs in the internal career website, an exciting project might pique your interest. You could focus on jobs related to that.

Remember, when you decide to speak up during staff meetings, show courtesy and respect to your managers and your coworkers. If you feel the need to offer constructive criticism, understand your organization's culture first. Although I would advice you to error on the bold side by offering your criticism, you might encounter a leader who dislikes receiving negative feedback. If that is the case, find someone you trust like a mentor, and express your concerns in private. You need not limit your career by causing an insecure leader to dislike you. After all, your goal in speaking up is to ensure you become aware of what goes on around you. You want to maximize opportunities for professional growth, so you do not grow too comfortable in your job.

Summary


I gave tips on how you can stop being complacent in your career. Complacency can derail your job because you become unaware of what goes around you where you work. The three concepts I discussed are writing a daily journal while remembering to review it, speaking to your managers regularly, reaching out to your team on a daily basis, and attending staff meetings regularly. Write down your thoughts and learn your patterns. Do not fear speaking to your managers face to face, as they want you to succeed in your job. Learn to speak to your coworkers regularly, and you will build their trust. They will tell you when you begin to slack off on the job. Although many professionals dislike meetings, you will learn about opportunities throughout your group or company, and you will learn project status. If your company's performance begins to sour, you might first learn about it during a staff meeting. Better to learn it there, so you can ask your managers detailed questions, and you can show them that you're genuinely interested in the company's performance. In closing, the danger of complacency is that you do not become aware that your job is in danger. You must aim to continually add value to your company. A side effect is that you will find your career to be more fulfilling. By following these tips, you can avoid the complacency trap of thinking that you're happy as a clam, yet you're about to get shucked and eaten alive.












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