Wednesday, July 3, 2019

Why do emotions matter in our career? Give pause to your emotions using a four letter word

As engineers, why do emotions matter? We develop cool products and get excited about awesome technologies like Deep Learning, blockchain, virtual reality. When we think about SciFi, we might think about Mr. Spock -- the emotion free Vulcan who knew how not to react. For those of us who aim to be like him, calm and logical, emotion seems like the enemy. However, we are not Vulcans, and we have emotions that we often allow to control us. Emotions can control us if we allow them to stay unchecked. It's perfectly acceptable to have emotions. You can exhibit fear, anger, frustration, happiness, joy, ecstasy, and many more. 

There will be times when you can't show fear. If you lead a company, you might need to be firm in times of uncertainty or failure. This doesn't mean you express anxiety to your team in private. However, a leader needs to stay calm and level headed, so they can decide on the best courses of action. 

You can use a four letter word to give pause to your emotions. You can say this word in public because it's not that kind of word. Remember the acronym HALT: Hungry, Angry, Lonely, Tired. Do not make major decisions under these circumstances. You will be tempted to throw in the towel if you're in a HALT situation. Take a deep breath and wait it through. If you're hungry, eat a meal. Get sustenance for yourself. If you're angry, meditate until you calm down, or take a deep breath. You should observe the sensations on your body. How does anger affect you? You cannot control your thoughts all of the time, yet meditation and self-reflection allow you to think before you speak. If you're lonely, talk to a family member or close friend. You can have many friends and feel lonely if you do not reach out to them in your times of need. What if you have no close relatives or friends? Join a Meetup where you live and make efforts to develop new friendships. True friends willingly listen to your concerns without judging you. If you're tired, take a nap. Nap for 20 to 25 minutes, so you can feel refreshed. Self care is important, and sleep is part of that routine.

Good leaders Learn to recognize and understand your feelings, so they prevent them from driving their careers into the ground. Courtesy of Pixabay
Learn to recognize and understand your feelings, so you prevent them from driving your career into the ground


Whatever you do, do not make important decisions under these circumstances. Postpone them. Reconsider taking action. Reframe your viewpoint. You always have options. It might not seem like it at the time, yet I've learned over the years that other choices existed when I thought I could only make one. For example, I tried a side hustle a couple decades ago where I would sell a third-party's product. It was a MLM that sold real, physical products. I bought samples myself, and the material seemed good to me. However, I lacked the will to sell something I had no hand in creating. Instead of dropping it, I continued pushing through because I was angry at myself for not having the will to sell these products. Instead of different ways to market these products, I could have accepted my anger as a natural sign that this line of business was not for me. I could have saved a great deal of time, money, and efforts. (This was before Social Media existed. However, that would not have helped because I would have used another channel to waste my time and money.) Perhaps I could have done something else like invest in a meaningful hobby -- like writing -- or learning a different technical skill that I could have used to create my own products.

I have an important point: humans have emotions. A stoic can have emotions. Even Vulcans have emotions. A key difference between a stoic and others is that the stoic does not allow emotions to make their decisions. Remain calm and level headed in stressful situations. Do not say things you would later regret. Do not take actions that will haunt you. Your ability to separate emotions from actions represents a good stretch of the mind. This represents one's ability to accept emotions as they are, and one can formulate possible outcomes should they choose to act on those emotions.

Often, people choose to react without considering the consequences. Ray Dalio notes that one should consider the second and third order effects. For example, suppose you get angry at your manager for giving you a poor review. The first order action would be to yell at your leader: "You treated me unfairly!" or "You have no idea what efforts I put into that project!" or "I worked really hard, and you can't respect me enough to give me credit for my work!" The first order effect might be the good feeling you get for telling you manager off. However, you didn't consider the second and third order effects: a poor performance review, and loss of a promotion that your manager was considering for you.

Would this kind of reaction be worth it? If you consider only the first order reaction, you get instant gratification. Of course, the better answer would be to consider why your manager choose to give you critical feedback. On one hand, perhaps you consistently perform poorly, and you needed a strong reprimand. In that case, you should listen to your leader because you would seize an opportunity to improve your career. On the other hand, you might have an area that needs improvement, and your manager sees that. Instead of letting it slide, she decides to point it out to you. After all, you need to improve that skill because you will need it in that promotion she has in mind for you.

Of course, clashes exist between those who control their emotions and those who don't. Stay focused on thought and reason in these situations, so you do not get dragged down into emotional abyss. Listen to the argument for understanding not reaction. Allow not one's temptation to react for the sake of defense. It will waste energy and frustrate everyone involved in the discussion discussion. Personally, I do not understand the importance of allowing one's emotions to get the better of them. What do you obtain by pouting and discounting other's viewpoints? Focus on others not yourself. To do otherwise feels narcissistic to me. Each person has their own struggles. It does little to complain about your own battles. 

Think of this differently. Each person wants solutions to their problems, as they want to make themselves feel better. Is this true of all people? No. This is a generalization, as some people prioritize others' well being above their own. Rather, my point serves as an example of how people commonly deal with their emotions. An emotionally intelligent person recognizes emotions as things neither positive or negative. They strive to operate despite their emotions. Remember, you will make mistakes, and you will act on your emotions. If this happens, recognize your error and apologize if you offended anyone during the process. You make sure that you learn from this and be more aware of your emotions in the future, so will be less likely to react in the same way. If you apologize and don't repeat the slight, you will be surprising how well people respect you. In fact, they might learn the importance of emotional awareness leading to improve their emotional intelligence.


Do you want to learn more about engineering, career advancement, and leadership? Please read my prior posts on this subject:

Saturday, June 29, 2019

How You can Lead Your Team to Success with Four Effective Leadership Principles

As an engineering leader, you need to manage processes and lead teams. The days when leaders thought "my people must do what I say" passed long ago. Now, leaders must think and act on this question: "How can I help my team succeed?" As a leader, you learn to operate with constraints. In an ideal world, you could provide your team with anything they need: software, highest performing multi-cored multi-threaded computers, multiple computer monitors per desk, comprehensive employee training, and much more. You can provide anything your team needs, yet you cannot provide everything at once.  When you transition from engineering into leadership, you will find the soft aspect of leadership to be difficult at time. You will find communication paramount. In this article, I provide advice on how you can lead your teams to success.

Set Clear Boundaries with your Team

You serve as an interface between your engineering team and other managers. Difficulties can arise because you and your team members might report to multiple individuals. Why does this happen? Your engineers receive directions from multiple leaders. It can seem like too many cooks stir the pots. Not all hope is lost. Clear communication removes barriers that frustrate you and your team. By setting boundaries, you define individuals' responsibilities including your own.

How do you set clear boundaries? Call a staff meeting. It doesn't matter if you are a new manager or a seasoned one. You get your team together in one room and get issues & concerns out in the open. This process requires a combination of leadership styles, as you will request their inputs. You start by defining what you need the team to accomplish: goals against the projects they support and other business related items. Use this time to make clear how often you will hold monthly staff meetings and what you will cover in those meetings. Make sure you make clear how often you expect status reports. Make it clear what format you expect them in and how much detail they should provide.

Made with Canva. Effective leaders set boundaries, so you make your expectations clear, and you understand what your team needs
Set boundaries, so you make your expectations clear, and you understand what your team needs

Once you set your expectations, you can switch to a democratic leadership style and seek your team's feedback. This allows you to do something important: You establish how you will behave in assisting the team succeed in their roles. Do they want you to be hands off and available only when needed? How some employees need more hands-on assistance? Do they need any training, materials, and equipment to do their jobs effectively? Each team has unique needs. Listen to your team and adjust your leadership style the best you can, so you can assist each employee.

Although I write using positive outlooks, I understand situations exist that warrant difficult measures. For example, your company might be facing a tough time, and profits become nonexistent. Your team will naturally be tense and nervous. As their leader, you must communicate the situation to them clearly and honestly. You can mitigate their fears as much as you can, yet you should state that the situation could be out of your control. In other words, good leaders are willing to show their vulnerabilities, and you might need to do just that. Although you might need to layoff employees, keep them apprised of the situation as soon as it becomes a problem. Focus on ways that employees can do their jobs better, so they can return the company to profitability, and you can avoid layoffs. However, if this becomes inevitable, make sure your staff knows how many people it will effect. Meet with low performing employees early and in private, so they can prepare for their next job. No employee likes being laid off with no notice. They might ignore the signs. I should know, as it's happened to me during my career.

Boundaries can be difficult to figure out, and you will need to customize them according to your team. My belief is that boundaries should be set at the beginning of the manager / employee relationship and adjusted throughout. However, Abe Turner at Insperity argues that they should be set later in the management strategy. This allows leaders to get to know their team better and understand their individual needs. If you remember that boundaries evolve over time, you can set initial boundaries and modify them as you and your team grow.

Of course, you should make a point to meet with other employees. Figure out which employees influence your team the most and schedule meetings with them. This brings me to my next principle.

Hold Informal Meetings with your Most Influential Team Members

You need to understand what your team needs. You do this by meeting with them and asking them questions. Your team consists of engineers having multiple levels of experience. A few of these engineers shine as leaders. These are the employees who can rally the rest of the team to reach project milestones. They lead discussions. They set meeting rhythms and maintain project status. Other engineers might look up to them. Your initial emphasis might focus on the most senior members of your team. However, ability does not necessarily correlate with years of experience.

The idea that older people should be the ones in charge is not new. In the Republic, Plato argued the case that leadership must fall to the elders. I recall his argument focused on the young people's lack of wisdom. I disagree with his argument. Although more experienced employees could possess more experience in leading projects, that does not mean that managers should not trust younger employees to lead. At the least, give an employee who shows potential for leading a small potential the opportunities. Just because employee have not had opportunities to lead teams, does not mean that they want them.

Created with Canva. Your team leads have valuable inputs. As a leader, you must listen to what they have to say.
Your team leads have valuable inputs. Listen to what they have to say.

Why should you meet with the most influential team members? Why informally? It's simple: They have the eyes and ears of the team. You should set regular meeting rhythms with the entire team, say once a month. However, if you want to understand what the team needs, you seek out feedback from the few people who interact with the rest. I suggest you hold informal meetings in the sense that you allow the team leads free speaking reign. This encourages candor, honestly, and open feedback. You make them feel comfortable in the process.

When you have these meetings, you start asking three general questions:
  1. Continue: What does the team (I) do well?
  2. Stop: What does (do) the team (I) need to stop doing?
  3. Start: What does (do) the team (I) need to start doing?
In some ways, you can see these as six questions. I wrote them compactly because the first pair of three focus on the team, and the last three questions focus on you. For effective feedback, it should flow in both directions. You can ask individuals questions. However, they might feel hesitant to approach you because you are new to the team, they are shy, etc. Seeking candid feedback from the team leads allows you to understand your performance. Remember, you want to help your team succeed. You cannot do this if they feel uncomfortable to approach you with criticism.

Remember, the purpose of these meetings is for you to help the team. You give guidance not orders. You can tell employees what to do provided your instructions align with project schedules, task assignments, and so forth. This is where the boundaries you set help.

I've discussed how you will meet with low performing employees with the goal of helping them improve their performance. At some point, you will need to meet with all of your employees individually, as each person will need assistance during their careers.You will coach them individually. I discuss this in the following section.

Coach Team Members Individually

One of my managers noted that good managers must be willing to mentor and / or coach employees individually. Each person has their own needs, and you must take time to address them. Good leaders listen intently and offer their team members advice. You will not know all of the answers, nor do your employees expect that of you. However, you seek out answers and get back to the employees because your have responsibilities to provide that information.

Coaching and mentoring are alike in some regards. You provide advice to your employees. You listen to what they have to say. However, the focus of coaching is to make sure your team succeed. (You can be both mentor and coach to individuals, but it does not make sense for you to mentor the team.) You should coach all of your employees, and you adjust your style per person. Some people are shy, so you need to proactively ask them questions. Others might provide too much, so you ask them to summarize. You might not agree with what your employees say, or you might be tempted to do the work for them. On these points, I have two statements
  1. Show your employees respect. You can provide constructive feedback, yet you must not belittle them. It will damage your relationship
  2. Providing your employees guidance does not mean that you do their work. You might need to hold junior employees' hands to get them started. However, you do the employee, yourself, and your company disservice if you do not allow them to solve their challenges.
My second point can be tricky to implement. You have experience, and you've probably been through what your junior employees go through now. For the sake of the business, you might feel tempting to do the work for them. Do not succumb to that temptation. The best way your junior employees can gain experience is for them to be challenged. You can still help them. With an engineering problem, you can have them work through the mathematics behind the problem. Ask them questions during each step, such as

  • Why did you choose that solution?
  • What do you think the next steps could be?
  • What happens if you did something different at step C before you reached step D?
When you use the question style of problem solving, you do not do your employee's work. Instead, you guide them through the problem to reach a potential solution. Often, the issue is not that the employee doesn't know the answer. The issue is that the employee knows several possible answer and is unsure which one is the best. They could psych themselves out by feeling overwhelmed. In engineering undergraduate programs, the solutions to problems often follow a recipe. This is not so apparent in real life. It is your job as a manager to help your employees build their skills as they become more senior.

Of course, not all employees perform well. You should communicate with your team that you will meet with low performing employees on a regular basis. Susan Heathfield at The Balance Careers notes that "the goal of coaching is to work with the employee to solve performance problems and to improve the work of the employee, the team, and the department." You use these coaching sessions to find out what's going on with these employees, and you will help them in any way you can. As an effective leader, you would want to layoff zero employees. In the real world, however, your goal should be to layoff or fire only those employees who do not improve despite your attempts to help them succeed. By meeting with these employees, it should come as no shock when you give them notice if their performance does not improve.

During this entire article, I've written on how you help your team succeed. Of course, you are human, and you need assistance from time to time. You will need help, and you can get that help through coaching and mentorship. You get that by meeting with your own manager (i.e., the senior manager). I discuss that next.

Hold One-One-One Meetings with Your Manager

As an engineer, you might have held monthly face-to-face meeting with your manager. Now that you are a leader, you need to hold one-on-one meetings with your Senior Manager. These meetings serve several purposes:

  • Flow down business strategies (technical, financial, etc.) and directives from Executive Leaders
  • Get updates on the business: financials, status on products / projects, etc.
  • Allow you to give summarized project status
  • Discuss employee promotions
  • Address staffing needs
  • Give you growth opportunities
This list clearly does not contain every discussion topic, and some of these topics are self explanatory. (If you need to hire additional staff, you'll tell your senior manager and get go ahead to open an HR requisition.) However, the ones I list represent information that your staff and your manager need for success. For instance, how can you expect your team to succeed if they do not know their priorities? One of your roles is to flow down the technical strategy to your team, as they will implement it. Additionally, your team would be interested in product / project status because that will give them the big picture. It allows them to understand how their contributions affect the business.

When you meet with your Senior Manager, you give them project updates. Although you will formally do this in manager meetings, you can give your manager summaries of your team's accomplishment during face to face meetings. After all, it behooves you and your team members when you display their accomplishments. It shows that you care about their contributions, as recognition ultimately comes with rewards. This rings true if some of your employees deserve promotions. You will point out employees who show leadership potential and are ready to become team leads or managers. To be promoted, employees often prove that they're capable of doing work at a level above their current pay grade. Your manager will request that you put together a promotion package for your employee. The requirements for promotion will depend on your organization. However, you will want to substantiate each requirement with employee accomplishments. 

In the previous section, I mentioned that there will come times when you need coaching and mentoring. Let's say you just became a manager. You might not know what you're doing, or you might feel uncomfortable in your new role. Ask your new manager for advice, as all Senior Managers held first level manager positions. They struggled to lead their team effectively, and they want you to succeed. Ask them for help, and ask the following questions:
  • What were the challenges you faced when you first became a manager? How did you overcome them?
  • What gaps in skills do I lack or need improvement? How can I fill those gaps?
  • What advice do you have on coaching poor performing employees?
  • How can I get my employees to be more open in discussing problems they face?
  • Is there anything in the strategy I am missing?
  • What should I start, stop, continue doing?
You will find that effective leadership requires you to be self reflective and willing to continually learn. Sometimes you need to ask tough questions and have crucial conversations. These conversations will be difficult, and your manager can coach you in handling them better. You might need to take additional training, and it will take practice. However, by keeping a growth mindset, you will learn how to guide employees despite their backgrounds.

Summary

In this article, I discuss four effective leadership principles you can use to lead your team to success. First, you set clear boundaries with your team. They need to understand what to expect from you as their manager, and you need to understand what makes them tick. You can get there by meeting with your team. Use those meetings to set expectations both ways. Make sure that your team feels comfortable approaching you with their problems, and you should be willing to coach them. 

Second, you meet with the most influential members of your team. These employees have lead project roles, and they understand what other members of your team are doing. Chances are, these employees display the most outspoken natures. They achieved their leadership positions by showing willingness to take charge. You can take advantage of that to find out what they and the remainder of your team need. Third, you coach your team members individually. These meetings can be periodic, or you can hold them on an as needed basis. You guide your employees by addressing any problems they might have. You should take more time with junior employees, as they might feel unsure in their new roles fresh out of college. Coaching can be difficult at times, yet you will get better at it with practice.

Fourth, you will meet with your manager (i.e., the Senior Manager) on a regular basis to provide them with status updates and to get strategic directives. You might need coaching, so your manager can assist you in becoming a better manager. Do not be shy. Your manager has a breadth of knowledge that can you can gain, and it will help you understand several things: How to coach employees, how to address problems within the team, and so forth. To be an effective leader, you must have a growth mindset. This means you must challenge your perceptions and be willing to continually learn new skills. You can transfer those skills to your employees and help them grow in their careers. After all, some day you will become a Senior Manager. The ability to train your replacement shows you have effective leadership habits. It shows you add value to your company, and the employees you train to become managers will pass on what you taught them. They will become effective leaders who guide their teams to success.

Wednesday, June 26, 2019

Avoid the Complacency Trap Using Four Important Concepts

As an individual contributor, you must not become complacent in your role. This applies whether you're an engineer, a manager, a scientist, or a financial specialist. You must stay vigilant during your job, so you do not become lax in completing your tasks. This becomes more important as you gain more responsibilities in your career. I share four concepts on how you stay active in your current role, and you can apply my advice throughout your life.

Keep a Daily Journal and Review it

I remember reading that Ashton Kutcher keeps a daily journal. He writes in it first thing in the morning before he opens his email. This allows him to focus on what he needs to get done before others' requests distract him. Why does this apply to steering clear of complacency? When you write your first thoughts, focus on how you truly feel today followed by the first three things you must get done today. Aside from increasing your productivity through increased focus, you can gauge your mindset. Ask yourself questions like

  • Do I feel bored in my job? Not just at this moment, but in general.
  • Have I completed all my major tasks?
  • Do I feel uncomfortable speaking with my peers? With my managers?
  • Would I rather be doing something else? Be somewhere else?
We all have bad days. Days when we have little to do, or we would rather be at the beach, the park, home, and so forth. This drives an important point about keeping journals: You must review your past notes regularly. How else would you know if your behavior becomes regular if you do not review your notes. Perhaps you are bored with little to do every now and then. However, what if this situation drags on for a week? A month? Longer? This becomes complacency at its core, and it could be dangerous for your career. Suppose your company performs poorly. The company leadership will look to trim its staff, and they will look towards people who either perform poorly, contribute little to the corporate strategy, or both. If you do not correct your lack of work, your manager might show up in your cubicle with this feared speech: "I need to speak with you. Please come to my office." You might not like what he has to say, as it could be an introduction to your layoff.

Look, your career prospects need not be gloomy. The purpose of writing a daily journal and reviewing it is to help you course correct. You learn patterns that could derail your current job, and you take actions to change your behavior. Behavior modification demands persistence and daily due-diligence. It sounds daunting and difficult, yet you are not alone. This brings us to my second concept below.

Speak to your managers about your concerns

Do not wait until your yearly review to speak to your managers. By then, they might have no clue who you are. They probably don't know what you do for the company. Instead, make regular face-to-face meetings with them. I say managers in plural for a reason: You might regularly interact with multiple managers whether they are your first line manager or program managers. I suggest that you make monthly one-on-one appointments with them. If you feel or have been told you perform poorly, schedule meetings more frequently. You must get into a regular business rhythm, so your managers can give you proper and updated feedback.

You don't feel comfortable meeting with your manager? Find a mentor and meet with them. Your mentor can give you advice on how you can approach your managers. In rare cases, your mentor can approach your manager for you. However, I would advice against asking your manager to do this. It puts them in uncomfortable positions. Besides, you must learn how to approach your managers. You will get comfortable speaking with them as you develop a regular meeting rhythm. You will build trust with your managers over time. This will help you tell them what concerns you about your career path.


Glenn Llopis at Forbes Magazine notes that "your performance at work begins to wane when your voice is not heard.  Speaking-up fuels discussion, ideation and group-think." Times exist when you should speak up, and you will need practice on what you should say. This assumes that you have not developed a habit of speaking your mind. Remember, be respectful when speaking with your managers. State your situation honestly, and offer your managers solutions to help them help you improve your job. They will respond positively to this request.


If you find your role unchallenging or lacking in things to do, your managers will gladly help you find more work. Of course, you might have other concerns outside of your job's tasks. Perhaps you feel your job has become too easy, or you you're coasting through your work. You might have issues dealing with coworkers. You might realize that your current position is not what you thought it would be. In all of these cases, speak with your managers. They can help you make the most out of your current position, so you can have an exciting and fulfilling career. Of course, they're not the only people you should speak with.

Meet with your peers / team members

Feedback can be difficult to receive and to give. Few people enjoy receiving critical feedback, and many people feel uncomfortable giving criticism. (OK, there are a few people out there who give criticism no matter what. I would like to assume these people are few, far, and in between.) I have an important point: The longer you work with a team, the better they get to know you. You shouldn't wait for your coworkers to give you feedback. You should ask them for it and make them feel comfortable. Be candid in noting your concerns, as you have a genuine interest in continuous improvement. Remember, this will help improve your career in the long run. It might hurt at first, yet you can reflect on why their feedback stings.

Why should you speak to your peers about your job concerns? For one thing, it will help build trust. Especially if you are the team lead, you develop your team's trust by speaking with them daily. A leader who retreats to a cave (office) does not lead. At first, you might feel like you're micromanaging your team. If you feel this way, and you think your team might share that opinion, you explain to them your intentions for speaking to them often. For example, you have genuine concerns that you are not doing your job to the best of your abilities, and you want to make sure that your team and you are on the same page. Remind your team, and yourself, that this is not personal. You reach out to them because you want to maximize your and your team's productivity.

Created with Canva: By showing your vulnerabilities to your team, you show them that you're human
By showing your vulnerabilities to your team, you show them that you're human

There exist other reasons for speaking with your coworkers regularly. For instance, Patrick Bosworth (Founder & CEO Leadership Choice) notes that clear communication in the workforce gives "Improved connection between co-workers for a more positive and satisfying work environment," and builds "better relationship with managers and leaders." By regularly and clearly communicating with your team, you show them that you care about their work. They share your company's mission. Do not retreat into shyness. Get to know them. Let them get to know you. They will let you know when you begin to slack off, and that will keep your career moving in positive direction.

Of course, you should not forget regular staff meetings. I'll discuss that avenue next.

Regularly Attend Staff Meetings

You will find it acceptable to skip all sorts of meetings throughout your career. I've been to meetings that were disorganized, off-topic, and complete waste of my time. However, I make a point to attend regularly scheduled staff meetings. Why should you attend staff meetings? Your managers provide you with information relevant to your job. Monthly staff meetings exist for managers to share with their staff project updates, opportunities within the company, staff awards, and staff promotions. Some managers ask their staff members in attendance to provide short status updates. If you skip staff meetings, you will miss out on these opportunities.

There are several types of staff meetings. I've already discussed the first line manager's meeting above, others include:
  • Project / Program 
  • Senior Leadership 
  • Executive
Project and program meetings will focus on the current project. Senior leadership meetings focus on issues relating to that leader's team. The higher the leader's responsibility (say: Senior Manager versus Director), the more general the meeting becomes. The executive meeting focuses at the division or company level. You would want to attend these meetings, so you can get a sense of what goes on within your company. You might learn of opportunities outside of your immediate organization. This would be beneficial if you've become complacent in your career because your job no longer challenges you. Perhaps you feel the time is right for a promotion. Although you could look for jobs in the internal career website, an exciting project might pique your interest. You could focus on jobs related to that.

Remember, when you decide to speak up during staff meetings, show courtesy and respect to your managers and your coworkers. If you feel the need to offer constructive criticism, understand your organization's culture first. Although I would advice you to error on the bold side by offering your criticism, you might encounter a leader who dislikes receiving negative feedback. If that is the case, find someone you trust like a mentor, and express your concerns in private. You need not limit your career by causing an insecure leader to dislike you. After all, your goal in speaking up is to ensure you become aware of what goes on around you. You want to maximize opportunities for professional growth, so you do not grow too comfortable in your job.

Summary


I gave tips on how you can stop being complacent in your career. Complacency can derail your job because you become unaware of what goes around you where you work. The three concepts I discussed are writing a daily journal while remembering to review it, speaking to your managers regularly, reaching out to your team on a daily basis, and attending staff meetings regularly. Write down your thoughts and learn your patterns. Do not fear speaking to your managers face to face, as they want you to succeed in your job. Learn to speak to your coworkers regularly, and you will build their trust. They will tell you when you begin to slack off on the job. Although many professionals dislike meetings, you will learn about opportunities throughout your group or company, and you will learn project status. If your company's performance begins to sour, you might first learn about it during a staff meeting. Better to learn it there, so you can ask your managers detailed questions, and you can show them that you're genuinely interested in the company's performance. In closing, the danger of complacency is that you do not become aware that your job is in danger. You must aim to continually add value to your company. A side effect is that you will find your career to be more fulfilling. By following these tips, you can avoid the complacency trap of thinking that you're happy as a clam, yet you're about to get shucked and eaten alive.












Monday, June 24, 2019

Overcoming Introversion in Three Counterintuitive Steps

We live in a society that rewards outgoing people. In her TED Talk "The Power of Introverts," Susan Cain notes this was not always the case, as the drive towards rewarding extroverts began in the twentieth century with the rise of big business. Outgoing people, namely extroverts, get rewarded for their actions. Our society looks for people who are willing to take charge. To paraphrase Cain, even though introverts can solve difficult problems, teachers and counselors encourage extroversion, and introverts can be viewed as problem children. For introverts, this can be a difficult pill to swallow. I should know: I consider myself an introvert. Yes, I can become extroverted in some situations, and people exhibit qualities of both introverts and extroverts. Like many self-proclaimed introverts, however, I can feel drained after going through situations that require me to act like an extrovert. I know leaders who identify as introverts, and this post offers guidelines to help you thrive despite your introversion.

Self-realization: There are times and places for introversion 

After all, introversion is a personality trait, not a disorder or disease. I'll note just like Cain that introversion can be viewed as a disease. I've made this observation out of frustration when I'm unable to get out of my own shell. One should not view introversion as a disease or weakness that should be removed from the body. Rather, the first step an introverted leader takes means that the leader realizes there are times and places for introversion. This is no easy task, as many introverts note that they wish they could control when they must act instead of ruminate on the situation. Look, I go through this myself. Whenever I write an article, I prefer to write in solitude because I can focus my attention on transforming my thoughts onto the screen. Unfortunately, life demands that we address other people's needs, and there exist times when we must put aside the task we feel most important now. Anyone with a family can attest to such situations. For example, I often get home before my wife, so I'm the one who cooks dinner. "I'll wait for dinner to cook," said no hungry person ever, so my priority shifts from writing to cooking when I know my wife is coming home.

Self-reflection: Figure what drives one's introversion.

Ironically, a second step of sorts is to think about why you feel comfortable as an introvert. It could have arisen from a situation you encountered during childhood. For example, when I was in elementary school, my parents owned a time share in Del Mar, California. I met a boy about my age, and I started hanging out with him. I enjoyed spending time with this young man -- almost to the point where I would follow him. Unfortunately, I overheard him talking to his mom about this kid who was clingy and wanted to go wherever he went. I heard what he said, and thought "that sounds just like me, so it must be me." Instead of confronting him and figuring something out, I chose to close myself off and not speak to him again. Not because I felt angry at what he had to say, but because I felt embarrassed for being too close. Thus, introversion became a defense mechanism that I used to shield myself from rejection. Through reflection, you can figure out why you choose introversion, and you must confront your fears even if you fear you will falter. You will face pain and rejection at times. To receive recognition for your leadership skills, you must risk shattering your perceptions that you hold dear. Figuratively speaking, you might feel like you're putting yourself in danger.

Growth-mindset: Be bold through uncomfortable situations


Actions follow reflection. This brings me to a question: once you realize the situation calls for appropriate social behaviors, how do you prepare yourself? Practice, practice, practice! I'm serious. If you feel uncomfortable in situations that demand you shift towards extroversion, you must put yourself in situations that force you to do this.  You can do this in one of many ways, I list a few below:

  • Take on stretch assignments in areas outside your current job
  • Find a mentor in a position of leadership whose background differs greatly
  • Socialize as often as you can.
  • Write down your thoughts before attending meetings
As I've discussed in previous articles (why you should do stretch assignments and how you find the best stretch assignments), taking rotations outside your comfort zone force you to directly face your fears. Take on short term projects where you interact with customers or project management. You risk failure if you do not interact with other people. This can feel daunting at first. In fact, I argue that if you do not think "why did I put myself in this situation?" within the first one or two months of a rotation, you do not stretch yourself far enough outside your comfort zone. Something to remember: You lead a team, and your team wants you to succeed. Seek them out for their advice. Seek the manager you report to for advice. It is not weakness to ask for help. As Peter Bregman notes, "needing help — asking for help — is an essential part of being a leader," and the idea that leaders only help others and don't need help themselves is not true. "The reality is that leaders who don’t need help have no one to lead. People feel good when they help. They are inspired when they are needed. They don’t think less of the people they help, they feel more connected." If you want to feel closer to your team, this means you must reach out to them in your time of needs. This will build trust.

Break the introversion tendency -- develop comfort and trust with your team, so you feel comfortable in actively engaging them
Seek your team's feedback: Build their trust while learning to feel comfortable reaching out to them
I believe in the power of mentorship. When I had my first job straight out of college, I did not have a third party to express my concerns. I felt lost in the jungle called a large company. I would wager that extroverts feel the same way when joining a large team. After all, it is human to feel uncomfortable in new situations, and every person's personality consists of a combination of introverted and extroverted traits. Find someone to mentor you even if for your first couple months. In a new situation, a seasoned employee can show you the ropes: forms you need to get processes started, training classes you need, managers who can approve documents such as parts order forms. My point here in seeking out informal mentors is that you can make lasting professional friends who can help you shift from being a new employee to an experienced one. Who knows, maybe you'll return the favor some day.

Of course, a temporary mentor can get you so far. I would suggest that you seek out a leader who can guide and maybe even coach you. This leader should be one level above your current manager. Yes, this can feel uncomfortable especially if your prospective mentor lives directly in your chain of command. However, you will need to report status to managers anyway, so why not seek their advice? Every leader is a person, and they all started somewhere. The CEO of your company, for example, was once an entry-level person who made mistakes and got less then stellar feedback from their managers. However, that CEO stuck through the tough times, learned from their mistakes, and used constructive criticism as opportunities for improvement. Do not fear making mistakes. You will take risks, and you will naturally mess things up. The important thing is for you to share your concerns with a mentor you develop trust with, so they can point out how you can best learn from those situations.

Anita Campbell at American Express notes that "it can be a good idea for you to step out of your comfort zone every now and then." You can do this by socializing with your coworkers. This can take the form of hanging out during lunch or going to happy hours together and schmoozing. Do not be afraid to share personal details about yourself. This will take practice because you might not know how much information is too much. No one wants to know about that large growth on the back of your neck, or your constant indigestion, for example. However, you can talk to them about your hobbies, your family in positive light, exciting things you did last weekend, and so forth. The point here is that you share personal information, so your team feels connected with you, and you with them.

Bonus: Prepare for your meetings by writing down your thoughts.


Before meetings, write down your thoughts. OK, you can think of this as a bonus step: Create a personal agenda of topics you want to discuss to ensure that you address them. I do this whenever I meet with my mentor or a manager. This at the least makes sure that I do not forget to address concerns I might have. When you develop a meeting rhythm with your team, you might find that you might not need to write all your thoughts down. You get into the habit of discussing issues with your team on a regular basis. However, it is a good idea to write down your thoughts before important meetings.

Remember, it is not easy for introverts to become extroverts. It will not happen overnight. Despite what other people say, it is perfectly acceptable for you to be introverted. You should remember, however, that you will need to be outgoing in many situations. I did not explicitly state reasons why you need to be less introverted when needed, as I assume you already know this. For example, you could get passed up for promotions when compared to an outgoing coworker who shows no fears of speaking their mind. If you practice these steps, you will find it easier to reach out and be active in a team. You will make mistakes: I know, I've made mistakes by going back into my comfort zone when I should have asked my program manager and team members questions each day. However, the funny thing about stepping outside of your comfort zone is that you expand it. Just don't forget to stay in that new spot. You will need to continually need to go outside, and you might reach a stage where you look forward to doing that. I wish you the best of luck!